DPD Delivery Policy

Delivery Charges

UK Mainland

Order Value	Delivery Charge
£0.99 – £19.99	£7.99
£20.00 – £49.98	£5.99
£49.99 and over	FREE

Saturday Delivery

DPD Saturday Delivery is available for an additional £5.99 on eligible UK mainland orders.

Orders must be placed after 2:30pm on Thursday and no later than 2:30pm on Friday to qualify.

The Saturday delivery option must be selected at checkout and is subject to DPD service availability for your postcode.

Non-Mainland UK

Deliveries to UK non-mainland addresses, including Northern Ireland, Scottish Highlands & Islands, Isle of Man, Isle of Wight, Channel Islands and Scilly Isles, are charged at a flat rate of £19.99.

Non-mainland orders are not eligible for DPD Next-Day Delivery and will be sent using our 2-Day Delivery Service.

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Dispatch & Delivery Schedule

We operate a 2:30pm order cut-off. Your expected dispatch and delivery day depends on when your order is placed and the delivery service selected.

Order Placed	DPD Next-Day Delivery	DPD 2-Day Delivery	DPD Saturday Delivery
Monday before 2:30pm	Dispatch Monday → Delivery Tuesday	Dispatch Monday → Delivery Wednesday	—
Tuesday before 2:30pm	Dispatch Tuesday → Delivery Wednesday	Dispatch Tuesday → Delivery Thursday	—
Wednesday before 2:30pm	Dispatch Wednesday → Delivery Thursday	Dispatch Wednesday → Delivery Friday	—
Thursday before 2:30pm	Dispatch Thursday → Delivery Friday	Dispatch Sunday → Delivery Tuesday	—
Thursday after 2:30pm – Friday 2:30pm	Dispatch Sunday → Delivery Monday	Dispatch Sunday → Delivery Tuesday	Delivery Saturday +£5.99
Friday after 2:30pm – Saturday 2:30pm	Dispatch Sunday → Delivery Monday	Dispatch Sunday → Delivery Tuesday	—
Saturday after 2:30pm – Monday 2:30pm	Dispatch Monday → Delivery Tuesday	Dispatch Monday → Delivery Wednesday	—

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Local Delivery

We offer Same Day Local Delivery to selected postcodes around our local delivery area. Orders must be placed before 2:30 PM, Monday to Sunday, to qualify for same-day delivery.

Local Delivery Postcodes

Same-day local delivery is currently available to the following postcode areas:

RG: RG1, RG2, RG4, RG5, RG6, RG7, RG8, RG9, RG10, RG12, RG14, RG18, RG19, RG30, RG31, RG40, RG41, RG42, RG45

OX: OX10, OX11, OX12, OX14

SL: SL1, SL2, SL3, SL4, SL5, SL6, SL7, SL8

HP: HP9

Your delivery address must fall within one of the postcode areas listed above for the Local Delivery option to appear at checkout.

Local Delivery Charges

Same Day Delivery Cut-Off

For same-day local delivery, your order must be placed by 2:30 PM.

This service is available Monday to Sunday for eligible local postcodes.

Orders placed after 2:30 PM will not qualify for same-day delivery and will be processed for the next available local delivery.

DPD Tracking

Once your order has been dispatched, you will receive a dispatch confirmation containing your DPD tracking information where available.

You can use your tracking information to monitor the progress of your delivery and receive delivery updates.

Please ensure that the email address and telephone number provided at checkout are correct, as these may be used by DPD to provide delivery notifications.

Delivery Delays

We aim to dispatch and deliver orders according to the schedules shown above. However, delivery times are estimates and cannot be guaranteed.

Occasionally, deliveries may be delayed due to circumstances outside of our control, including adverse weather, traffic, operational issues or unforeseen courier delays.

If your parcel has not arrived within the expected delivery timeframe, please contact Elephant Cash & Carry with your order number and DPD tracking number so that we can investigate.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you realise that you have entered an incorrect address, please contact us immediately.

We will do our best to assist, but once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Any additional delivery charges resulting from an incorrect or incomplete address may be payable by the customer.

Missed Deliveries

If you are unavailable when DPD attempts delivery, DPD may provide options to rearrange delivery or redirect your parcel, depending on the services available for your address.

If a parcel is returned to Elephant Cash & Carry because delivery could not be completed, we will contact you where appropriate.

If you request that the parcel is sent again, an additional delivery charge may apply.

Damaged Parcels

If your parcel arrives damaged, please contact Elephant Cash & Carry as soon as possible.

We may ask you to provide photographs of the damaged packaging and affected products so that we can investigate the matter with DPD.

Please retain the original packaging and damaged products until we advise you otherwise.

Missing Parcels

If your parcel appears to be missing or your DPD tracking shows an issue, please contact us with your order number and tracking number.

We will investigate the matter with DPD and work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your delivery, DPD tracking or dispatch times, please contact Elephant Cash & Carry with your order number at info@elephantcashandcarry.com.

We will be happy to assist with your delivery enquiry.